Yes, we do have a refund policy. Should you place a deposit on a Cocker Spaniel puppy and for some reason it was not available (you wanted a male and none were born, etc.), your money will be refunded. Or, the money can be kept as a deposit on another Cocker Spaniel puppy from a future planned breeding, whichever you prefer. Refunds will be mailed out within 14 days after it is known for certain that a buyer’s puppy will not be available. This is normally at the birth date of the litter, but could be 10 days after the due date if the female failed to conceive. Please note that once you send a deposit and have us add your name to the reservation list, the deposit is only refundable if for some reason your puppy was not made available to you. If you change your mind or fail to pay off the balance owed on your puppy for any reason, you will lose your deposit. The only exception to this is if a written agreement is obtained from us and we approve the refund due to extenuating circumstances. Otherwise payment in full is due when the puppies reach five weeks of age, and shipping or pick up of the pups will take place at eight weeks.

All of our Cocker Spaniel puppies are guaranteed healthy when sold. A health certificate will be provided on all pups being shipped. Puppy buyers are encouraged to have their own health exam done upon arrival to the new home within 72 hours. Any health claims made after 72 hours are typically not covered under our guarantee, since we have no control whatsoever over what sort of environment the puppy is exposed to once it leaves our direct care.

YES! We shall stay in very close contact with you and your future family member so I can guide you on your journey through training and anything that goes along with ownership. *We will  appreciate lots of pictures and updates since we love to watch them grow.